# Baseline Support

We have a team of professionals who stand ready to help make your Baseline system a huge success.

## Customer Support Hours

* _Monday – Friday, 4:00 AM – 7:00 PM  Mountain Time_

_Saturday, 10:00 AM – 3:00 PM Mountain Time_

Phone:       208.323.1634

Toll-Free:   866.294.5847

Email Us:   [support@baselinesystems.com](mailto:support@baselinesystems.com)

Don’t forget to check out our [YouTube Channel](https://www.youtube.com/user/BaselineWebTraining/videos) for a collection of training and how-to videos.

_[*excluding Holidays](https://hydropoint.sharepoint.com/:b:/s/HydroPointDocuments/IQCq1F5IwYbhR5PQQRwxrgB2ARKtHkpbAi5wo09fAW7zMJU?e=cvJP8s)_

### Knowledgebase

This is the go-to destination for everything users might need, from installation manuals to how-to videos.

- [Go to Knowledgebase](https://hydropoint.helpjuice.com/baseline)
- [Holiday Dates Observed](https://hydropoint.sharepoint.com/:b:/s/HydroPointDocuments/IQCq1F5IwYbhR5PQQRwxrgB2ARKtHkpbAi5wo09fAW7zMJU?e=cvJP8s)

## Support Forms

### AppManager Account Setup

Set up a new AppManager account or provide access to a new team member to an existing account.

[Link to Form](https://www.jotform.com/81774215979976)

### New AppManager User Request

Request access to an existing company, site, or controller in AppManager and BaseManager.

[Link to Form](https://www.jotform.com/220965620343150)

### Register a Product

Please complete the product and warranty registration within 30 days of installation of your product.

[Standard 5 Year Warranty Registration Form](https://form.jotform.com/51336130593955)

[Extended 10 Year Warranty Registration Form](https://form.jotform.com/50775062926965)

[BaseStation 3200S 5 Year Warranty Registration Form](https://form.jotform.com/241374381267964)

### Requesting an Overlay Image for Your BaseManager Map

If you have a preferred image of your site or an as-built drawing, we can upload that image as an overlay in BaseManager. Then, when you go to the Maps tab for a specific controller, your image will display. Note: Baseline charges a one-time fee of $120 for each map overlay.

[BaseManager Map Overlay Request Form](https://form.jotform.com/63145289968169)

### Server Admin

If you need Baseline support for your stand-alone BaseManager or BACnet Manager server, please complete the following form.

[Server Admin Contact Form](https://form.jotform.com/60124768371961)

### Upload Files to Controller

If you have files that need to be added to your account complete this form to upload your file(s).

[Upload Controller Files Form](https://form.jotform.com/22626036206143)

### Firmware Updates

Firmware Updates for your controller platforms can be found in the Baseline Knowledgebase

[Go to firmware updates in the knowledgebase](https://hydropoint.helpjuice.com/en_US/180798-guide/951085-firmware-version-reference-and-download)